Shipping policy

Shipping Policy

At ENJOY HALAL, we coordinate delivery through third-party carriers and customs brokers. Customers may request a shipping quote from us or arrange transportation through their preferred shipping partners.

Shipping Rates

Shipping costs depend on the delivery location, order size, weight, transportation method, and any special handling requirements.

Shipping charges may appear at checkout. For orders requiring a custom freight quote, we will confirm shipping costs with you before dispatch. Each quote will identify the services included and any additional charges that may apply.

Order Processing and Delivery

Processing and delivery times vary by product availability, order size, destination, and carrier schedule. We will provide an estimated timeline when confirming your order or shipping arrangements.

Delivery estimates are not guaranteed. Carrier disruptions, weather, customs clearance, and other circumstances may affect delivery. We will communicate material changes when information becomes available.

Your Preferred Shipping Partner

You may use your own carrier, freight forwarder, or customs broker. Please contact us before placing your order to coordinate pickup, documentation, and any temperature or handling requirements.

We will confirm the responsibilities and costs associated with your shipping arrangements before dispatch.

International Orders and Customs

International delivery is subject to destination requirements and customs clearance. Before dispatch, we will confirm who is responsible for customs brokerage, import documentation, duties, taxes, and related charges.

A shipping quote includes these costs only when it expressly states so.

Food Handling and Delivery

Products requiring temperature-controlled transportation must ship using suitable equipment and handling procedures.

Please ensure someone is available to receive your order and promptly store food products according to the product label and accompanying instructions.

Delivery Information and Additional Charges

Please provide a complete, accurate delivery address and disclose any appointment, loading dock, liftgate, or access requirements before shipment.

Address changes, missed appointments, redelivery, storage, or additional handling may result in extra carrier charges. We will explain applicable charges when known.

Damaged, Missing, or Incorrect Orders

Inspect your shipment upon arrival. If possible, note visible damage or shortages on the delivery receipt and take photographs of the shipment, packaging, and affected products.

Contact us promptly with your order number and supporting details. Keep the packaging and affected products when safe to do so while we review the issue and coordinate with the shipping partner. Do not consume products that appear unsafe or compromised.